Process Support

 

Join Heathrow’s Business Services team and you’ll help us deliver our bold ambitions , whilst supporting colleagues to achieve theirs.

Our team is involved in every element of People and Finance activity . That includes payroll, casework, referencing and onboarding, through to billing, paying suppliers, and month end activities. It’s up to us to lead, support and deliver an excellent service across our core processes including M anaging R evenue; P rocurement; P roject and A sset M anagement ; Finance Processes; People Processes.

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Our Business Services teams focus on three areas: Systems and Transformation , Service Delivery , and Business Intelligence.

There’s no place like Heathrow when it comes to the scale of our ambitions. Our airport is in a period of rapid growth and change . T o succeed , we need to be able to make decisions quickly, evaluat e the financial, non-financial and carbon impact of our choices, and ensure they are supported by accurate data and insight.

This is an exciting time, as we deliver a new Business Services vision that embraces technology, drives continuous process improvement and unlocks insights t o drive our business. Join us and discover unlimited opportunities to make a difference.

Location: Glasgow or London

At Heathrow, we continue to evolve and refine our People processes to give the best possible colleague experience. We are looking for a creative, adaptable individual who is keen to work with our team of Process Leads to support the evolution of our Oracle HCM system, as part of the People Systems & Transformation Team.

This is an exciting opportunity to deliver a range of projects and activities, from testing new functionality to supporting key stakeholders through change.

• Supporting and working with the team to deliver project plans, ensuring buy in from key stakeholders and embedding business change. Ensuring adoption of changes in systems and procedures to drive business benefits.
• Forming part of the Quarterly Release process, reviewing changes and highlighting potential business opportunities that gained from new functionality
• Maintaining process maps, standard operating procedures, config workbooks and control documentation relevant to the Heathrow Hire to Retire Process
• Working closely with the Heathrow BizOps & Managed Service Team to help test and resolve any system bugs, particularly the business impact a specific bug is causing. Ability to work with those teams to come up with suitable workarounds.
• Play an active role in the Oracle customer community forums to learn from other organisations and actively encourage our business stakeholders to get involved in the Oracle community.

• A good understanding of any of these areas – Recruitment, Talent & Performance, Learning, Absence, Payroll or Helpdesk would be highly desirable.
• Knowledge of Oracle HCM
• Strong interpersonal, influencing and communication skills and able to build relationships quickly with internal and external stakeholders.
• Adaptable and comfortable working under pressure in an environment of competing priorities and challenging deadlines.
• Ability to focus on benefits realisation, work with business service delivery teams to identify opportunities for improvements and possess the influencing skills to implement these changes in conjunction with those delivery teams.

Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving. It’s a place like no other – a city within a city – where colleagues connect around a common goal, giving our passengers the best airport service in the world.

There is a world of opportunity at Heathrow. You’ll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we’re also transforming our industry. Sustainability is at the heart of Heathrow and we’re leading global efforts on decarbonisation, so that aviation continues to be a force for good in our world.

Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.

Join Heathrow and grow your career in an airport that matters to millions.

Our rewards

We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-term Share in Success Bonus plans, generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And we’ll provide learning and development opportunities to help you reach your full potential.

Working Location

Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

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