Customer Assistant

 

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Work Pattern:
Week 1
Monday 07.00 - 15.30
Wednesday 13.30 - 21.30
Thursday 07.00 - 15.30
Friday 07.00 - 15.30
Saturday 08.00 - 16.30
Week 2
Monday 07.00 - 15.30
Tuesday 07.00 - 15.30
Wednesday 13.30 - 21.30
Thursday 07.00 - 15.30
Friday 07.00 - 15.30

Purpose

Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store

Key Accountabilities

Best in town execution80% of time spent

• Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
• Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
• Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
• Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines
• Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
• Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers

Develop brilliant people 20% of time spent

• Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
• Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
• Look for opportunities to raise the bar
  visually in stores by working with the Store Visual Manager and Store Manager

Academy Visual Merchandisers

• With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard
• Consistently deliver upper quartile Best in Town standards & VM execution
• 100% execution of new initiatives

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Wider Visual Teams
• Regional Manager
• Visual Lead
• Visual Support
• Store and Regional BIG

TALK STRAIGHT ALL IN FOR THE CUSTOMER OWN IT AND GET IT DONE MAKE EVERY PENNY COUNT

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

London, GREATER LONDON, ENGLAND;

London Victoria

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